Which guide an agent receives can be chosen per contact by branching on IVR responses, queue name or customer information with a Check attribute block before the Set event flow block.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- step-by-step guides
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Invoke a guide at the start of a contact in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · example paragraph on branching logic
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-branch-guide-selection. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-branch-guide-selection
BibTeX
@misc{warmtransfer-claim-amazon-connect-agent-workspace-setup-branch-guide-selection,
title = {Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-branch-guide-selection},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-branch-guide-selection},
note = {Source note amazon-connect-agent-workspace-setup-branch-guide-selection, checked 2026-10-02}
}