To launch a guide at the start of a contact, add a Set event flow block to the contact's flow and configure the DefaultFlowForAgentUI (Default flow for agent UI) event hook with the guide flow.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- step-by-step guides
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Invoke a guide at the start of a contact in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · numbered steps 1-2
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-invoke-default-flow. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-invoke-default-flow
BibTeX
@misc{warmtransfer-claim-amazon-connect-agent-workspace-setup-invoke-default-flow,
title = {Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-invoke-default-flow},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-invoke-default-flow},
note = {Source note amazon-connect-agent-workspace-setup-invoke-default-flow, checked 2026-10-02}
}