Update agent distribution in your Connect Customer agent workspace across AWS Regions

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/update-agents-across-regions.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation; copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• When agents are shifted across Regions, they can complete active voice contacts first; an agent on a contact sees a regional-switch banner and is moved to the new Region automatically after finishing the contact and closing after-contact work. in context
• Regardless of the SignInConfig setting, agents are signed in to both instances in the traffic distribution group; SignInConfig only selects which Region's sign-in servers are used and can be changed only on the default traffic distribution group. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Update agent distribution in your Connect Customer agent workspace across AWS Regions. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-gr-update-agents

BibTeX

@misc{warmtransfer-aws-connect-gr-update-agents,
  title  = {Update agent distribution in your Connect Customer agent workspace across AWS Regions},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-gr-update-agents},
  note   = {Amazon Web Services, accessed 2026-09-30}
}