Source note · Contact center business continuity
Regardless of the SignInConfig setting, agents are signed in to both instances in the traffic distribution group; SignInConfig only selects which Region's sign-in servers are used and can be changed only on the default traffic distribution group.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Global Resiliency
- Subsystem
- agent sign-in
- Deployment
- multi-tenant
- Region
- global resiliency regions
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Update agent distribution in your Connect Customer agent workspace across AWS Regions — Amazon Web Services · tier 2 current vendor documentation · Section 'Requirements', item 3; section 'Enable both AWS Regions during regular operations'
Cite this note
APA
WarmTransfer. (2026, September 30). Contact center business continuity: source note contact-center-business-continuity-aws-gr-signin-both. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-aws-gr-signin-both
BibTeX
@misc{warmtransfer-claim-contact-center-business-continuity-aws-gr-signin-both,
title = {Contact center business continuity: source note contact-center-business-continuity-aws-gr-signin-both},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-aws-gr-signin-both},
note = {Source note contact-center-business-continuity-aws-gr-signin-both, checked 2026-09-30}
}