Source note · Contact center business continuity
When agents are shifted across Regions, they can complete active voice contacts first; an agent on a contact sees a regional-switch banner and is moved to the new Region automatically after finishing the contact and closing after-contact work.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Global Resiliency
- Subsystem
- agent experience
- Deployment
- multi-tenant
- Region
- global resiliency regions
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Update agent distribution in your Connect Customer agent workspace across AWS Regions — Amazon Web Services · tier 2 current vendor documentation · Introduction, third paragraph; section 'Regional switch UI banner'
Cite this note
APA
WarmTransfer. (2026, September 30). Contact center business continuity: source note contact-center-business-continuity-aws-gr-active-contacts. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-aws-gr-active-contacts
BibTeX
@misc{warmtransfer-claim-contact-center-business-continuity-aws-gr-active-contacts,
title = {Contact center business continuity: source note contact-center-business-continuity-aws-gr-active-contacts},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-aws-gr-active-contacts},
note = {Source note contact-center-business-continuity-aws-gr-active-contacts, checked 2026-09-30}
}