Source record · tier 2 current vendor documentation

Forward calls in the Connect Customer CCP to a mobile device (iPhone, Android)

Publisher: Amazon Web Services
URL: https://docs.aws.amazon.com/connect/latest/adminguide/forward-calls-to-mobile-device.html
Published: unknown
Updated: unknown
Accessed: 2026-10-02
HTTP status: 200
License: AWS Site Terms; documentation copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

An agent can set Phone type to Desk phone in CCP settings with a mobile number, so call audio goes to the mobile device while the call is managed in the CCP on the computer. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Forward calls in the Connect Customer CCP to a mobile device (iPhone, Android). WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-forward-calls-to-mobile-device

BibTeX

@misc{warmtransfer-aws-connect-forward-calls-to-mobile-device,
  title  = {Forward calls in the Connect Customer CCP to a mobile device (iPhone, Android)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-forward-calls-to-mobile-device},
  note   = {Amazon Web Services, accessed 2026-10-02}
}