Source note · Troubleshooting Amazon Connect softphone and CCP audio
An agent can set Phone type to Desk phone in CCP settings with a mobile number, so call audio goes to the mobile device while the call is managed in the CCP on the computer.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Agent phone type
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Forward calls in the Connect Customer CCP to a mobile device (iPhone, Android) — Amazon Web Services · tier 2 current vendor documentation · Numbered procedure steps 1 to 3
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-deskphone-mobile. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-deskphone-mobile
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-deskphone-mobile,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-deskphone-mobile},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-deskphone-mobile},
note = {Source note amazon-connect-ccp-audio-troubleshooting-deskphone-mobile, checked 2026-10-02}
}