Failed callback attempts in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/failed-callback-attempt.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation; copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• An agent not accepting an offered callback does not count as a failed callback attempt; the routing engine offers the callback to the next available agent until one accepts, and the contact stays in the callback queue until then. in context
• An inbound call that converts to an agent first queued callback produces two linked contact records: the original with InitiationMethod INBOUND and the callback with InitiationMethod CALLBACK, whose Initiation Timestamp is the moment the callback was initiated in the flow. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Failed callback attempts in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-failed-callback-attempt

BibTeX

@misc{warmtransfer-aws-connect-failed-callback-attempt,
  title  = {Failed callback attempts in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-failed-callback-attempt},
  note   = {Amazon Web Services, accessed 2026-09-30}
}