Source note · Setting up queued callbacks in Amazon Connect
An agent not accepting an offered callback does not count as a failed callback attempt; the routing engine offers the callback to the next available agent until one accepts, and the contact stays in the callback queue until then.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- queued callback
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Failed callback attempts in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · paragraphs 1-3
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-agent-decline-not-failed. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-agent-decline-not-failed
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-agent-decline-not-failed,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-agent-decline-not-failed},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-agent-decline-not-failed},
note = {Source note amazon-connect-callback-setup-agent-decline-not-failed, checked 2026-09-30}
}