Source note · Setting up queued callbacks in Amazon Connect
An inbound call that converts to an agent first queued callback produces two linked contact records: the original with InitiationMethod INBOUND and the callback with InitiationMethod CALLBACK, whose Initiation Timestamp is the moment the callback was initiated in the flow.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- contact records
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Failed callback attempts in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · final example, items 1-2
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-two-contact-records. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-two-contact-records
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-two-contact-records,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-two-contact-records},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-two-contact-records},
note = {Source note amazon-connect-callback-setup-two-contact-records, checked 2026-09-30}
}