Data handled by Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/data-handled-by-connect.html

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

AWS documentation, all rights reserved (CC BY-SA 4.0 for some doc sources on GitHub; not assumed); no-redistribution; short excerpts and locators only

Source notes citing this source

• In Amazon Connect, when a customer is on hold the agent is still recorded, and the conversation between agents during a transfer is recorded. in context
• Amazon Connect delivers call and screen recordings to the customer's own Amazon S3 bucket, encrypted with the KMS key configured at instance creation, after holding them intermediately during and after the contact. in context
• Voice-biometric caller authentication such as Amazon Connect Voice ID, which builds a voiceprint to authenticate the caller, is likely to fall within Article 9 as biometric data processed to uniquely identify a person, and so needs an Article 9(2) exception. inferred in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Data handled by Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-data-handled-by-connect

BibTeX

@misc{warmtransfer-aws-connect-data-handled-by-connect,
  title  = {Data handled by Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-data-handled-by-connect},
  note   = {Amazon Web Services, accessed 2026-10-01}
}