Source note · GDPR for contact centers and call recording
In Amazon Connect, when a customer is on hold the agent is still recorded, and the conversation between agents during a transfer is recorded.
Checked 2026-10-01
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Data handled by Connect Customer — Amazon Web Services · tier 2 current vendor documentation · section 'Call recordings and screen recordings', bullet list
Cite this note
APA
WarmTransfer. (2026, October 1). GDPR for contact centers and call recording: source note gdpr-contact-center-connect-hold-agent-recorded. WarmTransfer. https://warmtransfer.net/knowledge/claims/gdpr-contact-center-connect-hold-agent-recorded
BibTeX
@misc{warmtransfer-claim-gdpr-contact-center-connect-hold-agent-recorded,
title = {GDPR for contact centers and call recording: source note gdpr-contact-center-connect-hold-agent-recorded},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/gdpr-contact-center-connect-hold-agent-recorded},
note = {Source note gdpr-contact-center-connect-hold-agent-recorded, checked 2026-10-01}
}