Source note · GDPR for contact centers and call recording
Amazon Connect delivers call and screen recordings to the customer's own Amazon S3 bucket, encrypted with the KMS key configured at instance creation, after holding them intermediately during and after the contact.
Checked 2026-10-01
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- recording-storage
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Data handled by Connect Customer — Amazon Web Services · tier 2 current vendor documentation · section 'Call recording and screen recording storage'
Cite this note
APA
WarmTransfer. (2026, October 1). GDPR for contact centers and call recording: source note gdpr-contact-center-connect-recordings-customer-s3. WarmTransfer. https://warmtransfer.net/knowledge/claims/gdpr-contact-center-connect-recordings-customer-s3
BibTeX
@misc{warmtransfer-claim-gdpr-contact-center-connect-recordings-customer-s3,
title = {GDPR for contact centers and call recording: source note gdpr-contact-center-connect-recordings-customer-s3},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/gdpr-contact-center-connect-recordings-customer-s3},
note = {Source note gdpr-contact-center-connect-recordings-customer-s3, checked 2026-10-01}
}