Create a Connect Customer instance

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-instances.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS Site Terms (license of documentation text not verified this run); no-redistribution; short excerpts and locators only

Source notes citing this source

• After creation, instances using Connect-managed users or a Directory Service directory are accessed through the instance Access URL, while SAML instances are accessed through the identity provider. in context
• For Connect-managed or SAML identity you supply the left-most label of the instance Access URL; it must be unique across all Connect Customer instances in all Regions and cannot be changed after the instance is created, while for the directory option the directory name is used as that label. in context
• The administrator is specified per identity option: Connect-managed takes a name, password and email; the directory option takes an existing directory username whose password the directory manages; SAML takes a name whose password the IdP manages. in context
• The administrator named during instance creation is created as a Connect Customer user account and assigned the Admin security profile; choosing No administrator is also allowed. in context
• By default instance creation creates Amazon S3 buckets for call recordings, chat transcripts, exported reports, flow logs and email messages, with data encrypted using AWS KMS. in context
• To allow a user to create a Connect Customer instance, the user must have the permissions granted by the AmazonConnect_FullAccess IAM policy. in context
• The identity management option chosen when a Connect Customer instance is created cannot be changed after the instance is created. in context
• Instance creation offers three identity management options: Store users in Connect Customer, Link to an existing directory (a Directory Service directory), and SAML 2.0-based authentication using an existing identity provider. in context
• The Set telephony step of instance creation offers Receive inbound calls, Make outbound calls, Enable early media, and multi-party calls and chats of up to six participants with enhanced monitoring. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Create a Connect Customer instance. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-create-instance

BibTeX

@misc{warmtransfer-aws-connect-create-instance,
  title  = {Create a Connect Customer instance},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-create-instance},
  note   = {Amazon Web Services, accessed 2026-09-30}
}