The identity management option chosen when a Connect Customer instance is created cannot be changed after the instance is created.

Checked 2026-09-30

You can't change the identity management option after you create the instance.
Vendor
Amazon Web Services
Product
Amazon Connect Customer
Subsystem
identity management
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-30
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up an Amazon Connect instance: source note amazon-connect-instance-setup-identity-immutable. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-instance-setup-identity-immutable

BibTeX

@misc{warmtransfer-claim-amazon-connect-instance-setup-identity-immutable,
  title  = {Setting up an Amazon Connect instance: source note amazon-connect-instance-setup-identity-immutable},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/amazon-connect-instance-setup-identity-immutable},
  note   = {Source note amazon-connect-instance-setup-identity-immutable, checked 2026-09-30}
}

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