For Connect-managed or SAML identity you supply the left-most label of the instance Access URL; it must be unique across all Connect Customer instances in all Regions and cannot be changed after the instance is created, while for the directory option the directory name is used as that label.

Checked 2026-09-30

You can't change the access URL after you create your instance.
Vendor
Amazon Web Services
Product
Amazon Connect Customer
Subsystem
instance creation
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-30
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up an Amazon Connect instance: source note amazon-connect-instance-setup-access-url-unique. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-instance-setup-access-url-unique

BibTeX

@misc{warmtransfer-claim-amazon-connect-instance-setup-access-url-unique,
  title  = {Setting up an Amazon Connect instance: source note amazon-connect-instance-setup-access-url-unique},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/amazon-connect-instance-setup-access-url-unique},
  note   = {Source note amazon-connect-instance-setup-access-url-unique, checked 2026-09-30}
}

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