Flow block in Connect Customer: Connect assistant

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/connect-assistant-block.html

Published

2026-10-01

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Connect assistant block supports voice, chat, task and email, can be used in Inbound, Customer Queue, Outbound whisper, Transfer to Agent and Transfer to Queue flows, and has Success and Error branches. in context
• The Connect assistant block's Config tab takes the full ARN of the AI agents domain and the Orchestration AI agent to use for Agent Assistance. in context
• Sending an outbound email to the Connect assistant block does nothing but is still charged, so AWS advises a Check contact attributes block before it to route tasks and outbound emails around it. in context
• To use AI agents on calls, the flow must also contain a Set recording and analytics behavior block configured for real-time conversational analytics; its position in the flow does not matter, and chats do not need conversational analytics. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Flow block in Connect Customer: Connect assistant. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-connect-assistant-block

BibTeX

@misc{warmtransfer-aws-connect-connect-assistant-block,
  title  = {Flow block in Connect Customer: Connect assistant},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-connect-assistant-block},
  note   = {Amazon Web Services, accessed 2026-10-01}
}