Sending an outbound email to the Connect assistant block does nothing but is still charged, so AWS advises a Check contact attributes block before it to route tasks and outbound emails around it.
Checked 2026-10-01
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Flow block in Connect Customer: Connect assistant — Amazon Web Services · tier 2 current vendor documentation · Supported channels, Note
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-outbound-email-charged. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-outbound-email-charged
BibTeX
@misc{warmtransfer-claim-amazon-connect-q-setup-outbound-email-charged,
title = {Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-outbound-email-charged},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-outbound-email-charged},
note = {Source note amazon-connect-q-setup-outbound-email-charged, checked 2026-10-01}
}