The Connect assistant block supports voice, chat, task and email, can be used in Inbound, Customer Queue, Outbound whisper, Transfer to Agent and Transfer to Queue flows, and has Success and Error branches.
Checked 2026-10-01
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Flow block in Connect Customer: Connect assistant — Amazon Web Services · tier 2 current vendor documentation · Supported channels table; Flow types; Configured block
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-block-channels-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-block-channels-types
BibTeX
@misc{warmtransfer-claim-amazon-connect-q-setup-block-channels-types,
title = {Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-block-channels-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-block-channels-types},
note = {Source note amazon-connect-q-setup-block-channels-types, checked 2026-10-01}
}