Agent headset and workstation requirements for using the Contact Control Panel (CCP)

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/ccp-agent-hardware.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation; copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• AWS's minimum workstation requirements for the CCP alone list 54 Kbps up and down for a 1:1 audio call, 2 GB RAM and a 2 GHz processor. in context
• AWS states that the CCP is compatible with all types of headsets and recommends a USB headset for the best experience. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Agent headset and workstation requirements for using the Contact Control Panel (CCP). WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-ccp-agent-hardware

BibTeX

@misc{warmtransfer-aws-connect-ccp-agent-hardware,
  title  = {Agent headset and workstation requirements for using the Contact Control Panel (CCP)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-ccp-agent-hardware},
  note   = {Amazon Web Services, accessed 2026-09-30}
}