Source note · Troubleshooting Amazon Connect softphone and CCP audio
AWS's CCP-only workstation minimums are 54 Kbps up and down per 1:1 audio call, 2 GB RAM and a 2 GHz CPU, with a USB headset recommended though any headset type is compatible.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Agent workstation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Agent headset and workstation requirements for using the Contact Control Panel (CCP) — Amazon Web Services · tier 2 current vendor documentation · Sections 'Headset requirements' and 'Workstation minimum requirements'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-bw-54kbps. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-bw-54kbps
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-bw-54kbps,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-bw-54kbps},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-bw-54kbps},
note = {Source note amazon-connect-ccp-audio-troubleshooting-bw-54kbps, checked 2026-10-02}
}