Create capacity planning scenarios in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/capacity-planning-create-scenarios.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS site terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• In Amazon Connect capacity planning, an average-time-to-complete target makes Task or Email asynchronous and staffed from backlog projections, while a service level target treats them as synchronous. in context
• Amazon Connect capacity planning requires a created and published long-term forecast, which it uses as the input to the capacity plan. in context
• An Amazon Connect capacity plan outputs required FTE with and without shrinkage, forecasted occupancy, the gap to available FTE, and the maximum overtime and VTO rates allowed. in context
• Amazon Connect capacity planning scenario inputs include maximum occupancy, daily attrition, FTE hours per week, outsourced contacts, maximum overtime, maximum voluntary time off, shrinkage and hours of operation. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Create capacity planning scenarios in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-capacity-planning-scenarios

BibTeX

@misc{warmtransfer-aws-connect-capacity-planning-scenarios,
  title  = {Create capacity planning scenarios in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-capacity-planning-scenarios},
  note   = {Amazon Web Services, accessed 2026-10-02}
}