Source note · Workforce management forecasting and scheduling
In Amazon Connect capacity planning, an average-time-to-complete target makes Task or Email asynchronous and staffed from backlog projections, while a service level target treats them as synchronous.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- capacity planning
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Create capacity planning scenarios in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Create capacity planning scenarios, step 7 Optimization inputs > Average time to complete
Cite this note
APA
WarmTransfer. (2026, October 2). Workforce management forecasting and scheduling: source note wfm-forecasting-scheduling-aws-async-channels. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfm-forecasting-scheduling-aws-async-channels
BibTeX
@misc{warmtransfer-claim-wfm-forecasting-scheduling-aws-async-channels,
title = {Workforce management forecasting and scheduling: source note wfm-forecasting-scheduling-aws-async-channels},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfm-forecasting-scheduling-aws-async-channels},
note = {Source note wfm-forecasting-scheduling-aws-async-channels, checked 2026-10-02}
}