Source note · Workforce management forecasting and scheduling
Amazon Connect capacity planning scenario inputs include maximum occupancy, daily attrition, FTE hours per week, outsourced contacts, maximum overtime, maximum voluntary time off, shrinkage and hours of operation.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- capacity planning
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Create capacity planning scenarios in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Create capacity planning scenarios, step 6 Scenario inputs
Cite this note
APA
WarmTransfer. (2026, October 2). Workforce management forecasting and scheduling: source note wfm-forecasting-scheduling-aws-scenario-inputs. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfm-forecasting-scheduling-aws-scenario-inputs
BibTeX
@misc{warmtransfer-claim-wfm-forecasting-scheduling-aws-scenario-inputs,
title = {Workforce management forecasting and scheduling: source note wfm-forecasting-scheduling-aws-scenario-inputs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfm-forecasting-scheduling-aws-scenario-inputs},
note = {Source note wfm-forecasting-scheduling-aws-scenario-inputs, checked 2026-10-02}
}