Connect Customer bot metrics and analytics

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation; site terms apply; no-redistribution; short excerpts and locators only

Source notes citing this source

• Amazon Connect publishes bot metrics, including bot conversations completed, percent bot conversations outcome, average bot conversation turns and average bot conversation time, on the Flows and conversational bot performance dashboard and through the GetMetricDataV2 API, with data available from 2 December 2024. in context
• In Amazon Connect bot metrics a single turn is one request from the client application and one response from the bot. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Connect Customer bot metrics and analytics. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-bot-metrics

BibTeX

@misc{warmtransfer-aws-connect-bot-metrics,
  title  = {Connect Customer bot metrics and analytics},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-bot-metrics},
  note   = {Amazon Web Services, accessed 2026-09-30}
}