Source note · Modernizing a DTMF IVR to conversational AI
Amazon Connect publishes bot metrics, including bot conversations completed, percent bot conversations outcome, average bot conversation turns and average bot conversation time, on the Flows and conversational bot performance dashboard and through the GetMetricDataV2 API, with data available from 2 December 2024.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- analytics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Connect Customer bot metrics and analytics — Amazon Web Services · tier 2 current vendor documentation · Page introduction; Notes under each metric
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-connect-bot-metrics. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-connect-bot-metrics
BibTeX
@misc{warmtransfer-claim-ivr-modernization-connect-bot-metrics,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-connect-bot-metrics},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-connect-bot-metrics},
note = {Source note ivr-modernization-connect-bot-metrics, checked 2026-09-30}
}