Source note · Modernizing a DTMF IVR to conversational AI
In Amazon Connect bot metrics a single turn is one request from the client application and one response from the bot.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- analytics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Connect Customer bot metrics and analytics — Amazon Web Services · tier 2 current vendor documentation · Average bot conversation turns
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-connect-bot-turn-definition. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-connect-bot-turn-definition
BibTeX
@misc{warmtransfer-claim-ivr-modernization-connect-bot-turn-definition,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-connect-bot-turn-definition},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-connect-bot-turn-definition},
note = {Source note ivr-modernization-connect-bot-turn-definition, checked 2026-09-30}
}