Agent training guide for the Contact Control Panel (CCP) and agent workspace in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/agent-user-guide.html

Published

2026-10-02

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• In the agent workspace agents use the CCP to handle contacts alongside Customer Profiles, Cases and agent assist in a single application. in context
• The standalone Contact Control Panel (CCP) is launched at https://<instance name>.my.connect.aws/ccp-v2/. in context
• As of 2026-10-02 the AWS administrator guide titles its pages with the name Connect Customer for the service previously titled Amazon Connect. in context
• Agents open the agent workspace at https://<instance name>.my.connect.aws/agent-app-v2/. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Agent training guide for the Contact Control Panel (CCP) and agent workspace in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-agent-user-guide

BibTeX

@misc{warmtransfer-aws-connect-agent-user-guide,
  title  = {Agent training guide for the Contact Control Panel (CCP) and agent workspace in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-agent-user-guide},
  note   = {Amazon Web Services, accessed 2026-10-02}
}