In the agent workspace agents use the CCP to handle contacts alongside Customer Profiles, Cases and agent assist in a single application.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- agent workspace
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Agent training guide for the Contact Control Panel (CCP) and agent workspace in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Agent workspace tab, bullet list 'With the agent workspace you can access all ... features in a single application'
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-ccp-in-workspace. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-ccp-in-workspace
BibTeX
@misc{warmtransfer-claim-amazon-connect-agent-workspace-setup-ccp-in-workspace,
title = {Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-ccp-in-workspace},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-ccp-in-workspace},
note = {Source note amazon-connect-agent-workspace-setup-ccp-in-workspace, checked 2026-10-02}
}