The standalone Contact Control Panel (CCP) is launched at https://<instance name>.my.connect.aws/ccp-v2/.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- contact control panel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Agent training guide for the Contact Control Panel (CCP) and agent workspace in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · CCP tab, 'The URL to launch the CCP is'
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-ccp-url. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-ccp-url
BibTeX
@misc{warmtransfer-claim-amazon-connect-agent-workspace-setup-ccp-url,
title = {Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-ccp-url},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-ccp-url},
note = {Source note amazon-connect-agent-workspace-setup-ccp-url, checked 2026-10-02}
}