Enable agent-initiated flows during active chat sessions

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/agent-initiated-flows.html

Published

unknown

Updated

unknown

Accessed

2026-09-07

HTTP status

200

License

Proprietary. (c) Amazon Web Services Inc. AWS Site Terms. No license notice printed in the fetched body.; no-redistribution; short excerpts and locators only

Claims citing this source

• Transfers and adding new participants do not work while an agent-initiated workflow is running; the workflow must be completed or cancelled first, and only one agent-initiated flow can execute at a time per contact with a limit of ten per chat. fact in context
• Agent-initiated flows are supported only on chat channels including web chat, SMS, WhatsApp Business and Apple Messages for Business; voice and other channels are not currently supported. fact in context

Cite this source record

APA

WarmTransfer. (2026, September 7). Enable agent-initiated flows during active chat sessions. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-agent-initiated-flows

BibTeX

@misc{warmtransfer-aws-connect-agent-initiated-flows,
  title  = {Enable agent-initiated flows during active chat sessions},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-agent-initiated-flows},
  note   = {Amazon Web Services, accessed 2026-09-07}
}