Claim record · Amazon Connect contact flows and routing profiles
Agent-initiated flows are supported only on chat channels including web chat, SMS, WhatsApp Business and Apple Messages for Business; voice and other channels are not currently supported.
fact · verified 2026-09-07
Voice and other channels are not currently supported.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- agent-initiated-flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-07
Sources
- Enable agent-initiated flows during active chat sessions — Amazon Web Services · tier 2 current vendor documentation · Section Where you can use agent-initiated flows
Cite this claim
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: claim amazon-connect-flows-agent-initiated-chat-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-agent-initiated-chat-only
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-agent-initiated-chat-only,
title = {Amazon Connect contact flows and routing profiles: claim amazon-connect-flows-agent-initiated-chat-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-agent-initiated-chat-only},
note = {Claim amazon-connect-flows-agent-initiated-chat-only, verified 2026-09-07}
}