Source note · Amazon Connect contact flows and routing profiles
Transfers and adding new participants do not work while an agent-initiated workflow is running; the workflow must be completed or cancelled first, and only one agent-initiated flow can execute at a time per contact with a limit of ten per chat.
Checked 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- agent-initiated-flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Checked
- 2026-09-07
Sources
- Enable agent-initiated flows during active chat sessions — Amazon Web Services · tier 2 current vendor documentation · Section Limitations, bullets three, four and six
Cite this note
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-agent-initiated-blocks-transfer. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-agent-initiated-blocks-transfer
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-agent-initiated-blocks-transfer,
title = {Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-agent-initiated-blocks-transfer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-agent-initiated-blocks-transfer},
note = {Source note amazon-connect-flows-agent-initiated-blocks-transfer, checked 2026-09-07}
}