Access Connect assistant in the Connect agent workspace

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/access-connect-assistant-in-workspace.html

Published

2026-10-01

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Agents need the Agent Applications security profile permission Connect assistant - Access to search and view content and to receive automatic recommendations on calls when conversational analytics is enabled; the Admin profile has all Connect assistant permissions by default. in context
• Agents using the AWS-provided CCP reach the Connect assistant at https://instance-name.my.connect.aws/agent-app-v2/ (or the awsapps.com/connect/agent-app-v2/ form), which shows the CCP and assistant in one window; an embedded CCP must initialise the assistant through Amazon Connect Streams. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Access Connect assistant in the Connect agent workspace. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-access-assistant-workspace

BibTeX

@misc{warmtransfer-aws-connect-access-assistant-workspace,
  title  = {Access Connect assistant in the Connect agent workspace},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-access-assistant-workspace},
  note   = {Amazon Web Services, accessed 2026-10-01}
}