Agents using the AWS-provided CCP reach the Connect assistant at https://instance-name.my.connect.aws/agent-app-v2/ (or the awsapps.com/connect/agent-app-v2/ form), which shows the CCP and assistant in one window; an embedded CCP must initialise the assistant through Amazon Connect Streams.
Checked 2026-10-01
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- agent workspace
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Access Connect assistant in the Connect agent workspace — Amazon Web Services · tier 2 current vendor documentation · Opening paragraphs
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-workspace-url. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-workspace-url
BibTeX
@misc{warmtransfer-claim-amazon-connect-q-setup-workspace-url,
title = {Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-workspace-url},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-workspace-url},
note = {Source note amazon-connect-q-setup-workspace-url, checked 2026-10-01}
}