Queued callbacks in real-time metrics in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/about-queued-callbacks.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation; copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• AWS names three metrics for monitoring callbacks: Callback contacts (contacts initiated from a queued callback), Callback contacts handled (those handled by an agent) and Callback attempts (contacts where a callback was attempted but the customer did not pick up). in context
• To see only the number of customers waiting for a callback, a queue that takes only callback contacts is needed, and there is currently no way to see the phone numbers of the contacts waiting for callbacks. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Queued callbacks in real-time metrics in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-about-queued-callbacks

BibTeX

@misc{warmtransfer-aws-connect-about-queued-callbacks,
  title  = {Queued callbacks in real-time metrics in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-about-queued-callbacks},
  note   = {Amazon Web Services, accessed 2026-09-30}
}