Source note · Setting up queued callbacks in Amazon Connect
AWS names three metrics for monitoring callbacks: Callback contacts (contacts initiated from a queued callback), Callback contacts handled (those handled by an agent) and Callback attempts (contacts where a callback was attempted but the customer did not pick up).
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- metrics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Queued callbacks in real-time metrics in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Callback metrics
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-callback-metrics. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-callback-metrics
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-callback-metrics,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-callback-metrics},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-callback-metrics},
note = {Source note amazon-connect-callback-setup-callback-metrics, checked 2026-09-30}
}