Salesforce Contact Center with Amazon Connect: Streamlining omnichannel customer engagement

Publisher

Amazon Web Services (Contact Center Blog)

URL

https://aws.amazon.com/blogs/contact-center/salesforce-contact-center-with-amazon-connect-streamlining-omnichannel-customer-engagement/

Published

2025-03-25

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

AWS site terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Amazon Connect Chat in Salesforce Contact Center with Amazon Connect is available only with Service Cloud Voice partner telephony from Amazon Connect, also called Service Cloud Voice BYOA. in context
• Salesforce Contact Center with Amazon Connect is an AppExchange managed package that requires an org licensed for Service Cloud Voice and Digital Engagement. in context

Cite this source record

APA

WarmTransfer. (2025, March 25). Salesforce Contact Center with Amazon Connect: Streamlining omnichannel customer engagement. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-blog-salesforce-contact-center-with-connect

BibTeX

@misc{warmtransfer-aws-blog-salesforce-contact-center-with-connect,
  title  = {Salesforce Contact Center with Amazon Connect: Streamlining omnichannel customer engagement},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/aws-blog-salesforce-contact-center-with-connect},
  note   = {Amazon Web Services (Contact Center Blog), accessed 2026-09-25}
}