Source note · Amazon Connect with Salesforce Service Cloud Voice
Amazon Connect Chat in Salesforce Contact Center with Amazon Connect is available only with Service Cloud Voice partner telephony from Amazon Connect, also called Service Cloud Voice BYOA.
Checked 2026-09-25
Amazon Connect Chat is currently available only with Service Cloud Voice Partner Telephony from Amazon Connect also known as Service Cloud Voice Bring Your Own Amazon (BYOA)
- Vendor
- Amazon Web Services
- Product
- Salesforce Contact Center with Amazon Connect
- Subsystem
- digital channels
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2025-03-25
- Checked
- 2026-09-25
Sources
- Salesforce Contact Center with Amazon Connect: Streamlining omnichannel customer engagement — Amazon Web Services (Contact Center Blog) · tier 4 archived vendor documentation · section on channels and prerequisites
Cite this note
APA
WarmTransfer. (2026, September 25). Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-sccac-chat-byoa. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-sccac-chat-byoa
BibTeX
@misc{warmtransfer-claim-amazon-connect-with-salesforce-voice-sccac-chat-byoa,
title = {Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-sccac-chat-byoa},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-sccac-chat-byoa},
note = {Source note amazon-connect-with-salesforce-voice-sccac-chat-byoa, checked 2026-09-25}
}