Integrating Amazon Connect Natively into Salesforce Using Service Cloud Voice

Publisher

Amazon Web Services (APN Blog)

URL

https://aws.amazon.com/blogs/apn/integrating-amazon-connect-natively-into-salesforce-using-service-cloud-voice/

Published

2023-04-06

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

AWS site terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• In the SCV Bundle model, AWS services run from a new AWS account created by Salesforce under Salesforce's AWS master payer account. in context
• In the SCV Bring Your Own Amazon (BYOA) model, SCV runs from the customer's own AWS account, where the customer can use additional AWS services beyond the scope of SCV. in context
• The SCV integration uses a Lambda function named InvokeTelephonyIntegrationApiFunction to create voice call objects in Salesforce from an Amazon Connect flow. in context
• For real-time transcription, Kinesis Data Streams associated with Amazon Connect Contact Lens stream transcript segments that the SCV integration consumes for display in Salesforce. in context

Cite this source record

APA

WarmTransfer. (2023, April 6). Integrating Amazon Connect Natively into Salesforce Using Service Cloud Voice. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-apn-blog-scv-native-integration

BibTeX

@misc{warmtransfer-aws-apn-blog-scv-native-integration,
  title  = {Integrating Amazon Connect Natively into Salesforce Using Service Cloud Voice},
  author = {{WarmTransfer}},
  year   = {2023},
  url    = {https://warmtransfer.net/knowledge/sources/aws-apn-blog-scv-native-integration},
  note   = {Amazon Web Services (APN Blog), accessed 2026-09-25}
}