Source note · Amazon Connect with Salesforce Service Cloud Voice
For real-time transcription, Kinesis Data Streams associated with Amazon Connect Contact Lens stream transcript segments that the SCV integration consumes for display in Salesforce.
Checked 2026-09-25
Amazon Kinesis Data Streams associated with Amazon Connect Contact Lens start streaming real-time transcript segments
- Vendor
- Amazon Web Services
- Product
- Amazon Connect with Service Cloud Voice
- Subsystem
- transcription
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2023-04-06
- Checked
- 2026-09-25
Sources
- Integrating Amazon Connect Natively into Salesforce Using Service Cloud Voice — Amazon Web Services (APN Blog) · tier 4 archived vendor documentation · section on Contact Lens real-time transcription
Cite this note
APA
WarmTransfer. (2026, September 25). Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-lens-kinesis. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-lens-kinesis
BibTeX
@misc{warmtransfer-claim-amazon-connect-with-salesforce-voice-lens-kinesis,
title = {Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-lens-kinesis},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-lens-kinesis},
note = {Source note amazon-connect-with-salesforce-voice-lens-kinesis, checked 2026-09-25}
}