Apple Messages for Business: Message with your customer

Publisher

Apple

URL

https://register.apple.com/resources/messages/messaging-documentation/message-with-customers

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Apple documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Message Suggest offers customers a message option when they tap a registered business phone number. To set it up, the business submits its high-volume phone numbers and business hours to business-register@apple.com. in context
• A Messages for Business conversation can be opened with the URL https://bcrw.apple.com/urn:biz:<business-id>. It can be used as a website button link, in email, or as an app button action. in context
• The Messages URL takes optional parameters: biz-intent-id identifies the purpose or entry point, biz-group-id routes to a team within the MSP platform, and body pre-fills the customer's message. in context
• Apple approves four call-to-action labels for website Messages buttons ('Message Us', 'Contact an Agent', 'Ask a Question', 'Get Help') plus an icon-only variant. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Apple Messages for Business: Message with your customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/apple-amb-docs-message-with-customers

BibTeX

@misc{warmtransfer-apple-amb-docs-message-with-customers,
  title  = {Apple Messages for Business: Message with your customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/apple-amb-docs-message-with-customers},
  note   = {Apple, accessed 2026-10-02}
}