The Messages URL takes optional parameters: biz-intent-id identifies the purpose or entry point, biz-group-id routes to a team within the MSP platform, and body pre-fills the customer's message.
Checked 2026-10-02
- Vendor
- Apple
- Product
- Apple Messages for Business
- Subsystem
- entry points
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Apple Messages for Business: Message with your customer — Apple · tier 2 current vendor documentation · section: URL Parameters (table)
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up Apple Messages for Business as a Webex Contact Center channel: source note wxcc-apple-messages-setup-messages-url-params. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-apple-messages-setup-messages-url-params
BibTeX
@misc{warmtransfer-claim-wxcc-apple-messages-setup-messages-url-params,
title = {Setting up Apple Messages for Business as a Webex Contact Center channel: source note wxcc-apple-messages-setup-messages-url-params},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-apple-messages-setup-messages-url-params},
note = {Source note wxcc-apple-messages-setup-messages-url-params, checked 2026-10-02}
}