RingCentral RingEX editions and licensing

See also

Sources

1. 1
   RingEX automatic call recording is only available to customers on the Advanced and Ultra plans.

   Intro to call recording methods · Automatic call recording section · Checked 2026-10-14
2. 2
   RingEX automatic call recording is off by default and must be turned on by an admin in the Admin Portal.

   Intro to call recording methods · Intro and Turning on on-demand or automatic call recording in the Admin Portal · Checked 2026-10-14
3. 3
   When both RingEX recording methods are enabled only one can be active on a call, and automatic recording takes priority so on-demand recording is unavailable while it is on.

   Intro to call recording methods · Intro section · Checked 2026-10-14
4. 4
   The Canadian RingCentral pricing page lists AI Receptionist from $55, Conversational Intelligence from $80, Call Queues Booster at $50 and Business SMS Booster at $35.

   Plans & Pricing (Canada) · Add-ons section · Checked 2026-10-14
5. 5
   The US RingCentral pricing page lists Call Queues Booster at $35 and Business SMS Booster at $25, both noted as included in the Customer Engagement Bundle.

   RingCentral AI Communications Platform Plans & Pricing · Add-ons section · Checked 2026-10-14
6. 6
   The US RingCentral pricing page FAQ lists cost center management, multi-support admin and management, custom roles and permissions, adoption analytics and Business Analytics Essentials as features of the Advanced and Ultra packages.

   RingCentral AI Communications Platform Plans & Pricing · FAQ answer on Advanced and Ultra packages · Checked 2026-10-14
7. 7
   A monthly RingCentral AI Receptionist license includes 100 minutes per license per month, aggregated across the account with no roll-over.

   Add-On Service Description · RingCentral AI Receptionist (AIR) heading · Checked 2026-10-14
8. 8
   The US AI Receptionist pricing page lists the RingEX add-on from $39 per month and the standalone plan from $49 per month, each with 100 minutes included and overage at $0.50 per minute billed in 30-second increments.

   Plans & Pricing: AI Receptionist · Pricing cards and pricing detail text · Checked 2026-10-14
9. 9
   AI Receptionist minutes are separate from any RingEX or toll-free minutes, and usage beyond them draws on Calling Credits and then overage.

   Add-On Service Description · RingCentral AI Receptionist (AIR) heading · Checked 2026-10-14
10. 10
    AI Receptionist is offered to RingEX customers in the US, Canada, UK, EU and Australia, while non-RingEX customers must be in the US or Canada and forward calls from their own external number.

    Add-On Service Description · RingCentral AI Receptionist (AIR) heading · Checked 2026-10-14
11. 11
    Changing Business Analytics Pro to a lower data-retention tier removes data from Analytics.

    Add-On Service Description · Business Analytics Pro heading · Checked 2026-10-14
12. 12
    Business Analytics Essentials with six months of data storage is included with RingCentral Standard, Premium and Advanced packages.

    A new era for RingCentral Business Analytics · RingCentral Standard, Premium, and Advanced customers sub-heading · Checked 2026-10-14
13. 13
    RingCentral Business Analytics is not included in the RingCentral Essentials and Core packages.

    A new era for RingCentral Business Analytics · RingCentral Essentials and Core customers sub-heading · Checked 2026-10-14
14. 14
    RingCentral announced that Business Analytics Pro would become generally available on May 15, 2026.

    A new era for RingCentral Business Analytics · Your next steps with RingCentral Business Analytics · Checked 2026-10-14
15. 15
    Business Analytics Pro can store up to 36 months of data, with 24 and 36 month retention sold as add-ons that require Pro.

    A new era for RingCentral Business Analytics · Longer data retention for more powerful insights · Checked 2026-10-14
16. 16
    The RingCentral Add-On Service Description states Business Analytics Pro comes standard with Ultra tier packages and is a paid add-on to other tiers.

    Add-On Service Description · Business Analytics Pro heading · Checked 2026-10-14
17. 17
    RingCentral Ultimate and Ultra customers are automatically entitled to Business Analytics Pro with 12 months of data storage.

    A new era for RingCentral Business Analytics · RingCentral Ultimate and Ultra customers sub-heading · Checked 2026-10-14
18. 18
    RingEX Minute Bundles and Calling Credit Bundles expire at the end of each month, while Auto-Purchased Calling Credits expire twelve months after purchase.

    RingEX Service Attachment · Section 2.B (bundle expiry) · Checked 2026-10-14
19. 19
    The Customer Engagement Bundle is billed as the bundle price multiplied by the number of seats in the account.

    Add-On Service Description · Customer Engagement Bundle (CEB) heading · Checked 2026-10-14
20. 20
    The RingCentral Customer Engagement Bundle is defined as call center features paired with a RingCentral Ultimate Digital Line on the EX platform, including Call Queues Booster and Business SMS Booster.

    Add-On Service Description · Customer Engagement Bundle (CEB) heading · Checked 2026-10-14
21. 21
    The RingCentral Customer Engagement Bundle is available to RingCentral customers in the US and Canada.

    Add-On Service Description · Customer Engagement Bundle (CEB) heading · Checked 2026-10-14
22. 22
    RingCentral Call Queues Booster comprises Live Reports, call queue callback, Position in Queue and Estimated Wait Time.

    Add-On Service Description · Call Queues Booster heading · Checked 2026-10-14
23. 23
    RingEX release 25.4 notes state Call Queues Booster increases the maximum number of simultaneous callers and the maximum caller wait time for a queue.

    RingEX release notes October 2025 (version 25.4) · Customer Engagement Bundle > Call Queues Booster · Checked 2026-10-14
24. 24
    RingEX extension-to-extension calls never incur a usage fee and are unlimited, except where a call is forwarded off the account.

    RingEX Service Attachment · Section 2.B · Checked 2026-10-14
25. 25
    Community reports from 2017 to 2020 describe edition upgrades via a Change Edition button in Admin Portal billing, but plan-family changes and downgrades being routed to an account manager or sales.field report

    How to change service plan · Posts by j.b.-ferguson 2017-07-05 and saadet.swift 2020-07-30 and GreenStart57212356 2020-11-05 · Checked 2026-10-14
26. 26
    If a free RingCentral user makes or receives more than 10 calls in a billing cycle, the account is charged the cost of an additional user for that month.

    Adding user extensions in the RingCentral app · Free users guidance note · Checked 2026-10-14
27. 27
    For Global RingEX, emergency services may only be accessed within the country in which the Digital Line is assigned.

    RingEX Service Attachment · Section 5.A (Global RingEX) · Checked 2026-10-14
28. 28
    Customer Engagement Bundle seats likely carry top-tier (Ultra-equivalent) RingEX entitlements, since the contract defines the bundle on an Ultimate Digital Line and the analytics blog groups the bundle with Ultra for Business Analytics Pro.inferred

    Add-On Service Description · Customer Engagement Bundle (CEB) heading; read with blog Package by plan narrative · Checked 2026-10-14
29. 29
    The ringex-core segment in RingCentral release-note URLs is a product label for RingEX release notes, not evidence that a feature is available on the Core edition.inferred

    RingEX release notes October 2025 (version 25.4) · Page title and Customer Engagement Bundle section · Checked 2026-10-14
30. 30
    RingEX international external calls are charged against Calling Credits, and Auto-Purchase is triggered when combined end-user usage exceeds the available credits.

    RingEX Service Attachment · Section 2.B (Calling Credits and Auto-Purchase) · Checked 2026-10-14
31. 31
    RingCentral still hosts undated plan-comparison fragments that use the legacy edition names Essentials, Standard, Premium and Ultimate rather than Core, Advanced and Ultra.

    RingEX plans for your small business (plan-pricing-v5 fragment) · Plan header row · Checked 2026-10-14
32. 32
    Another RingCentral legacy plan fragment limits the Essentials edition to up to 10 users.disputed

    RingEX plans for your small business (plan-pricing-updated-pricing fragment) · Essentials plan card · Checked 2026-10-14
33. 33
    One RingCentral legacy plan fragment limits the Essentials edition to up to 20 users.disputed

    RingEX plans for your small business (plan-pricing-v5 fragment) · Essentials plan card · Checked 2026-10-14
34. 34
    A RingCentral hot desking feature page states hot desking is accessible to all RingCentral MVP Premium and Ultimate customers.

    Hot desking overview (UK site) · Plans paragraph · Checked 2026-10-14
35. 35
    In RingCentral's legacy lineup, toll-free minutes per account were 100 for Essentials, 1,000 for Standard, 2,500 for Premium and 10,000 for Ultimate.

    RingEX plans for your small business (plan-pricing-v5 fragment) · Toll-free minutes row · Checked 2026-10-14
36. 36
    In RingCentral's legacy lineup, single sign-on, hot desking, multi-site admin, advanced call handling (whisper, barge) and CRM integrations were included in Premium and Ultimate but not Standard.

    RingEX plans for your small business (plan-pricing-v5 fragment) · Single Sign-on, Hot desking, Multi-site, Advanced call handling and CRM integrations rows · Checked 2026-10-14
37. 37
    A RingEX account can save up to 100,000 call recordings.

    Intro to call recording methods · Automatic section · Checked 2026-10-14
38. 38
    RingEX on-demand and automatic call recordings are saved for 90 days.

    Intro to call recording methods · On-demand and Automatic sections · Checked 2026-10-14
39. 39
    RingEX release 26.1 lets admins view all licenses assigned to users, update user types individually or in bulk, and manage add-on licenses from a user's details.

    RingEX release notes January 2026 (version 26.1) · Admin section · Checked 2026-10-14
40. 40
    RingCentral for Salesforce is available to RingCentral Advanced and Ultra customers.

    RingCentral for Salesforce (App Gallery listing) · Requirements heading · Checked 2026-10-14
41. 41
    RingCentral for Salesforce requires Salesforce Professional Edition or above (Enterprise or Unlimited).

    RingCentral for Salesforce (App Gallery listing) · Requirements heading · Checked 2026-10-14
42. 42
    The RingEX Service Attachment gives Core, Advanced and Ultra plans a monthly allotment of 25, 100 and 200 SMS per user respectively.

    RingEX Service Attachment · Section 2.C (SMS) · Checked 2026-10-14
43. 43
    RingEX per-user SMS allotments are pooled into a single allotment available to the entire account, with overage charged on SMS sent or received beyond it.

    RingEX Service Attachment · Section 2.C (SMS) · Checked 2026-10-14
44. 44
    Business SMS Booster is billed per unique user configured as an SMS recipient or as an administrator accessing consent management.

    Add-On Service Description · Business SMS Booster heading · Checked 2026-10-14
45. 45
    RingCentral Business SMS Booster comprises Text Shared Inbox, Text Reply Templates and Consent Tracking.

    Add-On Service Description · Business SMS Booster heading · Checked 2026-10-14
46. 46
    SMS thread messaging requires a Business SMS Booster license purchased and assigned to a user extension.

    SMS Thread Messaging · License section · Checked 2026-10-14
47. 47
    A Business SMS Booster license is transferable from one user extension to another.

    SMS Thread Messaging · License section · Checked 2026-10-14
48. 48
    Under the RingEX Service Attachment, unregistered SMS are excluded from the monthly SMS allotment and bundles and are charged at higher unregistered rates.

    RingEX Service Attachment · Section 2.C (SMS) · Checked 2026-10-14
49. 49
    The RingEX Service Attachment gives Core, Advanced and Ultra plans a monthly allotment of 100, 1,000 and 10,000 toll-free minutes per account respectively.

    RingEX Service Attachment · Section 2.B (toll-free minutes) · Checked 2026-10-14
50. 50
    RingEX toll-free minutes are pooled into a single allotment available to the entire account rather than held per user.

    RingEX Service Attachment · Section 2.B (toll-free minutes) · Checked 2026-10-14
51. 51
    The RingEX Service Attachment sets toll-free usage beyond the pooled allotment at an overage charge of 3.9 cents per minute.

    RingEX Service Attachment · Section 2.B (toll-free minutes) · Checked 2026-10-14
52. 52
    The RingEX Service Attachment frames unlimited use as regular business use and states that unlimited does not permit any use otherwise prohibited; no numeric usage cap appears in that section.

    RingEX Service Attachment · Section 2.A · Checked 2026-10-14
53. 53
    A RingCentral Mobile user type is free, needs no license, has chat and video, and cannot make or receive direct calls.

    Adding user extensions in the RingCentral app · User types list (Mobile entry) · Checked 2026-10-14
54. 54
    A RingEX user type requires a RingEX license and has full access to chat, video and phone capabilities.

    Adding user extensions in the RingCentral app · User types list (RingEX entry) · Checked 2026-10-14
55. 55
    A RingCentral Video Pro user is free, holds no license, has chat and limited video, and cannot make or receive direct calls.

    Adding user extensions in the RingCentral app · User types list (Video Pro entry) · Checked 2026-10-14
56. 56
    A RingCentral Video Pro+ user holds a meeting license, has chat and video, and cannot make or receive direct calls.

    Adding user extensions in the RingCentral app · User types list (Video Pro+ entry) · Checked 2026-10-14
57. 57
    The user types available to a RingCentral account depend on its plan, and the plan level can be checked in the Billing Portal.

    Adding user extensions in the RingCentral app · Who can use this feature · Checked 2026-10-14

Documents

Cite this page

WarmTransfer. (2026, October 14). RingCentral RingEX editions and licensing. WarmTransfer. https://warmtransfer.net/knowledge/ringcentral-licensing

@misc{warmtransfer-ringcentral-licensing,
  title  = {RingCentral RingEX editions and licensing},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/ringcentral-licensing},
  note   = {Verified 2026-10-14}
}