Five9 stock reports and dashboards

See also

Sources

1. 1
   A Five9 Call Log row shows Abandon 0 when the caller disconnects after waiting in the skill for less than the Speed of Answer Minimum Time.

   Reporting | Filtering abandoned calls from Call Log Report · note on Abandon value and Speed of Answer minimum · Checked 2026-10-14
2. 2
   Five9 computes Abandon Call Rate Percentage as abandoned calls divided by the sum of abandoned calls and live connects, times 100.disputed

   VCC - Computing Abandon Call Rate Percentage · formula line · Checked 2026-10-14
3. 3
   Hovering over the Abandon Call Rate Percentage column header in the Five9 Supervisor application displays its formula.

   VCC - Computing Abandon Call Rate Percentage · closing tip · Checked 2026-10-14
4. 4
   The Abandon Call Rate Percentage shown in the Five9 Supervisor application is computed over the current rolling 30 days.

   VCC - Computing Abandon Call Rate Percentage · formula line, window note · Checked 2026-10-14
5. 5
   Five9 Community moderators and users report that ACD Queue call counts are routinely higher than Call Log counts for the same period.field report

   What is the difference between the acd and call log report? The records have different counts · moderator reply in thread · Checked 2026-10-14
6. 6
   The Five9 ACD Queue data source covers calls that enter a queue, including disposition, service level and actions within the queue, and suits per-queue service level and abandon analysis.

   Reporting - ACD Queue Data Source · data source description · Checked 2026-10-14
7. 7
   An ACD Queue summary report can show per-skill calls and service level (as a percentage of records) by hour of day.

   Reporting - ACD Queue Data Source · summary report example · Checked 2026-10-14
8. 8
   Community explanation for the gap: a call transferred between skills can be counted once per skill in ACD Queue data but appears under only its last skill in the Call Log.field report

   What is the difference between the acd and call log report? The records have different counts · user question and moderator confirmation · Checked 2026-10-14
9. 9
   The default Five9 domain limits for retrieving report results with getReportResult or getReportResultCsv are 20 per minute, 200 per hour and 1000 per day.

   API: Configuration Web Services API methods and their limits · limits table, report retrieval row · Checked 2026-10-14
10. 10
    Five9 API per-minute, per-hour and per-day limit windows start at the beginning of the interval in the data centre's local time zone.

    API: Configuration Web Services API methods and their limits · note below limits table · Checked 2026-10-14
11. 11
    Reports obtained through the Five9 API return dates in the Pacific time zone, adjusted for daylight saving time.

    API - Reporting API documentation · time zone note · Checked 2026-10-14
12. 12
    To retrieve a report through the Five9 API, call runReport, then poll isReportRunning until it returns false, then call getReportResult or getReportResultCsv with the returned identifier.

    API - Reporting API documentation · recommended call sequence · Checked 2026-10-14
13. 13
    The default Five9 domain limits for generating reports through the API are 16 per minute, 120 per hour and 800 per day.

    API: Configuration Web Services API methods and their limits · limits table, report generation row · Checked 2026-10-14
14. 14
    Five9 recommends narrowing runReport criteria to shorter time periods, for example splitting a year into months or weeks, to reduce returned data.

    API - Reporting API documentation · runReport guidance · Checked 2026-10-14
15. 15
    All columns in the Time category of a report retrieved through the Five9 API use the Pacific time zone.

    API - Reporting API documentation · time zone note · Checked 2026-10-14
16. 16
    A Five9 report pulled through the API (Pacific time) and the same report run in the UI with a non-Pacific time zone can bucket calls into different days or intervals, so the totals may not reconcile.inferred

    API - Reporting API documentation · time zone note, read with UI time-zone selection in the Generating Standard Reports article · Checked 2026-10-14
17. 17
    Five9's 2023 metrics blog defines abandonment rate as abandoned calls divided by total incoming calls, times 100.disputed

    Mastering Contact Center Metrics: A Guide for Success · Abandonment Rate section, formula · Checked 2026-10-14
18. 18
    Five9's 2023 metrics blog defines average handle time as total talk time plus after-call work time divided by the number of calls.

    Mastering Contact Center Metrics: A Guide for Success · Average Handle Time section, formula · Checked 2026-10-14
19. 19
    Five9's 2023 metrics blog defines service level as calls answered within the threshold divided by total incoming calls, times 100.disputed

    Mastering Contact Center Metrics: A Guide for Success · Service Level section, formula · Checked 2026-10-14
20. 20
    In a Five9 Call Log report the ABANDONED column is 1 for an abandoned call, 0 for no abandon, and a dash for call types such as Preview, Manual or 3rd Party Transfer.

    Reporting | Filtering abandoned calls from Call Log Report · column value explanation · Checked 2026-10-14
21. 21
    A Five9 Community answer states that call log report data is retained for 60 days by default, so longer date ranges return partial data.field report

    How do I pull calls from over 30 days ago? · accepted answer · Checked 2026-10-14
22. 22
    Five9 describes its dashboards and wallboards as the real-time component of its reporting, giving insight into developing situations.

    Five9 Reporting | Five9 · Five9 Reporting landing page, benefit bullets · Checked 2026-10-14
23. 23
    The 2023 Five9 Reporting data sheet lists HTML, PDF, XLSX, RTF and CSV as report export formats.

    Data Sheet Five9 Reporting · page 1, scheduling sharing and export bullet · Checked 2026-10-14
24. 24
    The 2023 Five9 Reporting data sheet describes over 120 standard reports.

    Data Sheet Five9 Reporting · page 1, feature list · Checked 2026-10-14
25. 25
    The 2023 Five9 Reporting data sheet states that a reporting API gives programmatic access to Five9 data for external business intelligence systems.

    Data Sheet Five9 Reporting · page 1, reporting API paragraph · Checked 2026-10-14
26. 26
    Five9's FAQ defines Abandon Rate Percentage as the percentage of inbound calls disconnected by customers before reaching an agent.

    What is Abandon Rate Percentage · FAQ answer, first paragraph · Checked 2026-10-14
27. 27
    Five9 historical reports are described as tracking and comparing performance across configurable timeframes.

    Five9 Reporting | Five9 · Five9 Reporting landing page, benefit bullets · Checked 2026-10-14
28. 28
    Five9 describes OneVUE as the next evolution of Aceyus VUE.

    Introducing Five9 OneVUE: One Dashboard. Smarter Contact Center Reporting. · opening section of the OneVUE launch post · Checked 2026-10-14
29. 29
    A OneVUE Advanced Tier connects contact-center data with other business sources such as finance, ecommerce, marketing and logistics for cross-department dashboards.

    Introducing Five9 OneVUE: One Dashboard. Smarter Contact Center Reporting. · Advanced Tier section · Checked 2026-10-14
30. 30
    Five9's reporting and analytics product page labels Five9 OneVUE as Controlled Availability Q1 2026.

    Contact Center Analytics Solutions - Contact Center Analytics Software | Five9 (heading: Five9 Reporting and Analytics Software) · Five9 OneVUE resource tile on the reporting and analytics page · Checked 2026-10-14
31. 31
    No Five9 source fetched for this packet states a general-availability date, edition packaging or price for OneVUE, so its GA status as of 2026-10-14 is unestablished.inferred

    Five9 OneVUE | Five9 · OneVUE page as a whole; no availability or pricing section · Checked 2026-10-14
32. 32
    OneVUE dashboards have access controls governing who can view or edit them, plus version history.

    Introducing Five9 OneVUE: One Dashboard. Smarter Contact Center Reporting. · governance section · Checked 2026-10-14
33. 33
    OneVUE ships best-practice dashboard templates for leaders, managers, supervisors and agents.

    Introducing Five9 OneVUE: One Dashboard. Smarter Contact Center Reporting. · persona-based dashboards section · Checked 2026-10-14
34. 34
    OneVUE applies global filters and shared KPI definitions so that metrics such as AHT, service level and CSAT are computed the same way across teams.

    Introducing Five9 OneVUE: One Dashboard. Smarter Contact Center Reporting. · global filters and shared KPIs section · Checked 2026-10-14
35. 35
    Five9 markets OneVUE as consolidating reporting into one view, with pre-built and customizable dashboards and advanced data aggregation.

    Five9 OneVUE | Five9 · OneVUE page hero and feature list · Checked 2026-10-14
36. 36
    The Five9 Performance Dashboard is marketed with gamification features intended to motivate agents.

    Five9 Performance Dashboard | Five9 · Performance Dashboard landing page, capability bullets · Checked 2026-10-14
37. 37
    The Five9 Performance Dashboard is marketed as giving remote agents access to performance information from anywhere.

    Five9 Performance Dashboard | Five9 · Performance Dashboard landing page, capability bullets · Checked 2026-10-14
38. 38
    Five9's current reporting and analytics product page advertises more than 140 pre-built reports.

    Contact Center Analytics Solutions - Contact Center Analytics Software | Five9 (heading: Five9 Reporting and Analytics Software) · Five9 Reporting and Analytics Software page, body copy on choosing from pre-built reports · Checked 2026-10-14
39. 39
    Five9 positions its reporting as delivering both real-time and historical insight.

    Five9 Reporting | Five9 · Five9 Reporting landing page, summary paragraph · Checked 2026-10-14
40. 40
    The number of Five9 stock reports is a moving marketing figure (over 120 in the 2023 data sheet, more than 140 on the current product page), so any count should be cited with its source date and not treated as a fixed product limit.inferred

    Contact Center Analytics Solutions - Contact Center Analytics Software | Five9 (heading: Five9 Reporting and Analytics Software) · product page report count compared with the 2023 data sheet page 1 · Checked 2026-10-14
41. 41
    A single Five9 report can take up to 8192 criteria.

    Reporting I - Generating Standard Reports · criteria limit note · Checked 2026-10-14
42. 42
    Running Five9 reports requires the user to hold the Reporting role.

    Reporting I - Generating Standard Reports · prerequisites · Checked 2026-10-14
43. 43
    A Five9 standard report can be run as is from its Run control or customized into a custom report.

    Reporting I - Generating Standard Reports · running a standard report section · Checked 2026-10-14
44. 44
    A Five9 scheduled report's end date is capped at six years from its start date.

    Reporting - Scheduled Reports · schedule end date note · Checked 2026-10-14
45. 45
    For a Five9 scheduled report, the configured time zone defines the time zone for which the report runs.

    Reporting - Scheduled Reports · time zone field description · Checked 2026-10-14
46. 46
    Five9 scores service level per call as binary: 1 when speed of answer is at or below the threshold and 0 when it is above.

    Administrator - Setting Key Performance Indicators (KPI) · Speed of Answer threshold section, scoring rule · Checked 2026-10-14
47. 47
    Because Five9 service level drops calls abandoned in queue before the threshold and calls shorter than the minimum time, a Five9 service level figure is not directly comparable with a platform that keeps all offered calls in the denominator.inferred

    Administrator - Setting Key Performance Indicators (KPI) · Speed of Answer threshold and Speed of Answer Minimum Time sections · Checked 2026-10-14
48. 48
    Five9's KPI documentation excludes from service level any call disconnected while queued for less than the Speed of Answer threshold.disputed

    Administrator - Setting Key Performance Indicators (KPI) · Speed of Answer threshold section, exclusion sentence · Checked 2026-10-14
49. 49
    The default Five9 Speed of Answer Minimum Time is five seconds.

    Administrator - Setting Key Performance Indicators (KPI) · Speed of Answer Minimum Time section, default value · Checked 2026-10-14
50. 50
    Calls shorter than the Five9 Speed of Answer Minimum Time, such as quick abandons and wrong numbers, are excluded from statistics.

    Administrator - Setting Key Performance Indicators (KPI) · Speed of Answer Minimum Time section · Checked 2026-10-14
51. 51
    The Speed of Answer Minimum Time is not used for outbound campaigns because they do not use the ACD.

    Administrator - Setting Key Performance Indicators (KPI) · Speed of Answer Minimum Time section · Checked 2026-10-14
52. 52
    For inbound calls Five9 measures speed of answer as the interval from the call entering an ACD queue to being connected to an agent.

    Administrator - Setting Key Performance Indicators (KPI) · Speed of Answer threshold section, definition · Checked 2026-10-14
53. 53
    The default Five9 Speed of Answer threshold is 20 seconds.

    Administrator - Setting Key Performance Indicators (KPI) · Speed of Answer threshold section, default value · Checked 2026-10-14
54. 54
    In Five9 VCC the Speed of Answer threshold, set in seconds, defines whether a call met service level.

    Administrator - Setting Key Performance Indicators (KPI) · Speed of Answer threshold section · Checked 2026-10-14
55. 55
    The Speed of Answer threshold is configured domain-wide in the Five9 Admin Console under Actions > Configure on the KPI tab; no source found sets it per skill.

    Administrator - Setting Key Performance Indicators (KPI) · procedure steps at top of article · Checked 2026-10-14
56. 56
    Five9's standard reports are grouped into families including ACD Queue, Agent, Call Log, Campaign, Contact, Do Not Call, IVR, List, Operational Summary, Digital Channel and Worksheet reports.

    Standard Reports (Five9 Reporting documentation) · Standard Reports page, report category list · Checked 2026-10-14
57. 57
    Each Five9 standard report is defined by default data sources, calculated columns (such as percentages, minimums and maximums) and pre-run options and filters, often by agent group or time interval.

    Standard Reports (Five9 Reporting documentation) · Standard Reports page, introductory paragraph · Checked 2026-10-14
58. 58
    When generating a Five9 standard report in the UI the user chooses the time zone and the time interval.

    Reporting I - Generating Standard Reports · time zone and interval step · Checked 2026-10-14

Documents

Cite this page

WarmTransfer. (2026, October 14). Five9 stock reports and dashboards. WarmTransfer. https://warmtransfer.net/knowledge/five9-reports-dashboards

@misc{warmtransfer-five9-reports-dashboards,
  title  = {Five9 stock reports and dashboards},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/five9-reports-dashboards},
  note   = {Verified 2026-10-14}
}