Source note · WhatsApp Business in contact centers
Meta does not charge for service messages, which a business can send in reply during the 24-hour customer service window a user message opens.
Checked 2026-10-01
That's why we do not charge for service messages, or for utility messages businesses send in response to users.
- Vendor
- Meta
- Product
- WhatsApp Business Platform
- Subsystem
- pricing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- WhatsApp Business Platform Pricing — WhatsApp LLC (Meta Platforms) · tier 2 current vendor documentation · Business Platform Pricing (opening section); Service
Cite this note
APA
WarmTransfer. (2026, October 1). WhatsApp Business in contact centers: source note whatsapp-business-contact-center-service-msgs-free. WarmTransfer. https://warmtransfer.net/knowledge/claims/whatsapp-business-contact-center-service-msgs-free
BibTeX
@misc{warmtransfer-claim-whatsapp-business-contact-center-service-msgs-free,
title = {WhatsApp Business in contact centers: source note whatsapp-business-contact-center-service-msgs-free},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/whatsapp-business-contact-center-service-msgs-free},
note = {Source note whatsapp-business-contact-center-service-msgs-free, checked 2026-10-01}
}