Source note · WhatsApp Business in contact centers
Outside the 24-hour customer service window a business may send WhatsApp messages only through approved message templates.
Checked 2026-10-01
Outside the 24-hour customer service window, you may only send messages via approved Message Templates.
- Vendor
- Meta
- Product
- WhatsApp Business Platform
- Subsystem
- messaging
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- WhatsApp Business Messaging Policy — WhatsApp LLC (Meta Platforms) · tier 2 current vendor documentation · Section 2 WhatsApp Business Platform Specific Terms
Cite this note
APA
WarmTransfer. (2026, October 1). WhatsApp Business in contact centers: source note whatsapp-business-contact-center-outside-csw-template. WarmTransfer. https://warmtransfer.net/knowledge/claims/whatsapp-business-contact-center-outside-csw-template
BibTeX
@misc{warmtransfer-claim-whatsapp-business-contact-center-outside-csw-template,
title = {WhatsApp Business in contact centers: source note whatsapp-business-contact-center-outside-csw-template},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/whatsapp-business-contact-center-outside-csw-template},
note = {Source note whatsapp-business-contact-center-outside-csw-template, checked 2026-10-01}
}