Source note · WhatsApp Business in contact centers
Within the 24-hour customer service window a business may reply to a user message without using a message template.
Checked 2026-10-01
You may reply to a user message without use of a Message Template as long as it’s within the 24-hour customer service window , which opens and resets with each user message.
- Vendor
- Meta
- Product
- WhatsApp Business Platform
- Subsystem
- messaging
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- WhatsApp Business Messaging Policy — WhatsApp LLC (Meta Platforms) · tier 2 current vendor documentation · Section 2 WhatsApp Business Platform Specific Terms
Cite this note
APA
WarmTransfer. (2026, October 1). WhatsApp Business in contact centers: source note whatsapp-business-contact-center-free-form-in-csw. WarmTransfer. https://warmtransfer.net/knowledge/claims/whatsapp-business-contact-center-free-form-in-csw
BibTeX
@misc{warmtransfer-claim-whatsapp-business-contact-center-free-form-in-csw,
title = {WhatsApp Business in contact centers: source note whatsapp-business-contact-center-free-form-in-csw},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/whatsapp-business-contact-center-free-form-in-csw},
note = {Source note whatsapp-business-contact-center-free-form-in-csw, checked 2026-10-01}
}