Source note · Troubleshooting headset call controls in softphones
An agent who needs Poly headset controls in both Genesys Cloud (which requires Plantronics Hub and does not support Poly Lens) and Cisco Jabber via HP Poly Studio (which requires Plantronics Hub to be uninstalled) faces conflicting vendor-software requirements on one PC.
inferred · Checked 2026-10-02
- Vendor
- HP
- Product
- HP Poly Studio Desktop
- Subsystem
- vendor hub software
- Deployment
- on-premises
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- HP Poly Studio Desktop - Supported Devices — HP (Poly) · tier 2 current vendor documentation · HP Poly Studio Desktop - Supported Devices, softphone setup note; combined with Genesys Plantronics article requirements
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-poly-hub-conflict. WarmTransfer. https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-poly-hub-conflict
BibTeX
@misc{warmtransfer-claim-headset-control-troubleshooting-poly-hub-conflict,
title = {Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-poly-hub-conflict},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-poly-hub-conflict},
note = {Source note headset-control-troubleshooting-poly-hub-conflict, checked 2026-10-02}
}