Setting up call park and group pickup and delegation in Teams Phone

See also

Sources

1. 1
   When call groups are turned off for users, the admin must clean up those users' call group relationships in the Teams admin center to avoid incorrect call routing.

   Call sharing and group call pickup · Enable the use of group call pickup, Important note · Checked 2026-10-02
2. 2
   Set-CsUserCallingSettings validates whole settings groups, so removing all call group members while ForwardingTargetType is Group returns a validation error; forwarding to Group or MyDelegates needs at least one member or one delegate allowed to receive calls.

   Set-CsUserCallingSettings · Notes, paragraphs 4-5 · Checked 2026-10-02
3. 3
   A call group can ring members in order only when it has five or fewer members; with more than five members the ring order automatically switches to Everyone at once.

   Call sharing and group call pickup · Limitations, bullet 4; introduction paragraph 2 · Checked 2026-10-02
4. 4
   Users must be assigned a Microsoft Teams Phone license to set up and use call sharing and group call pickup.

   Call sharing and group call pickup · License required · Checked 2026-10-02
5. 5
   A user can own only one call group, each call group can have up to 25 users, and a user can be a member of up to 25 call groups.

   Call sharing and group call pickup · Limitations, bullets 1-3 · Checked 2026-10-02
6. 6
   Mobile devices are notified of call group calls only when the member's notification is set for banner and ring.

   Call sharing and group call pickup · Limitations, paragraph on mobile devices · Checked 2026-10-02
7. 7
   Call group membership is stored on the call group owner, while each member's notification setting for that group is stored on the member and changed with -GroupMembershipDetails, and -GroupNotificationOverride Mute on a member overrides all of that member's group notifications.

   Set-CsUserCallingSettings · Example 6 explanation; Parameters -GroupMembershipDetails and -GroupNotificationOverride · Checked 2026-10-02
8. 8
   In PowerShell a call group is created with Set-CsUserCallingSettings -CallGroupOrder and -CallGroupTargets on the owner, and calls are sent to it with -IsForwardingEnabled $true -ForwardingType Immediate (or Simultaneous) -ForwardingTargetType Group.

   Set-CsUserCallingSettings · Example 5; Parameters -ForwardingType and -ForwardingTargetType · Checked 2026-10-02
9. 9
   SIP devices support only the ring and mute notification modes for group call pickup; with banner the notification is suppressed because SIP Gateway cannot alert without ringing.

   Call sharing and group call pickup · Limitations, paragraph on SIP Devices · Checked 2026-10-02
10. 10
    An admin configures a user's group call pickup in the Teams admin center under Users > Manage users > user > Voice > Call answering rules, choosing Group call pickup under Also allow, If unanswered or as the immediate Call forward type, then Manage call group > Add people, setting each member's notification type (Ring by default) and the call group order.

    Call sharing and group call pickup · Use Teams admin center, steps 1-7 · Checked 2026-10-02
11. 11
    CallGroupTargets must always carry the full member list because the value overwrites the current call group membership.

    Set-CsUserCallingSettings · Parameters, -CallGroupTargets · Checked 2026-10-02
12. 12
    For group call pickup, the user, the call group owner and the call group members must all be in Teams Only deployment mode.

    Call sharing and group call pickup · Introduction, Important note · Checked 2026-10-02
13. 13
    An end user creates a call group from Settings > Calls > Manage call group > Add a call group and chooses Everyone at once or In the order below, and call group notifications are off by default until the member turns them on from the Calls app.

    Call forwarding, call groups, and simultaneous ring in Microsoft Teams · Call groups section · Checked 2026-10-02
14. 14
    The calling policy parameter AllowCallGroups lets a user configure call groups in the Teams client and lets inbound calls be routed to call groups.

    Set-CsTeamsCallingPolicy (MicrosoftTeams) · Parameters, -AllowCallGroups · Checked 2026-10-02
15. 15
    The calling policy parameter AllowDelegation lets a user configure delegation in the Teams client, routes inbound calls to delegates and allows delegates to make outbound calls on the user's behalf.

    Set-CsTeamsCallingPolicy (MicrosoftTeams) · Parameters, -AllowDelegation · Checked 2026-10-02
16. 16
    The Teams calling policy includes the settings 'Inbound calls can be routed to call groups' and 'Delegation for inbound and outbound calls', alongside call forwarding and simultaneous ringing to people in the organization and to external phone numbers.

    Configure calling policies in Microsoft Teams · Calling policy settings list · Checked 2026-10-02
17. 17
    Microsoft tells users that missing delegation options usually mean no Enterprise Voice or Business Voice license, and that license changes can take up to 24 hours to take effect.

    Share a phone line with a delegate in Microsoft Teams · Note under Add a delegate · Checked 2026-10-02
18. 18
    Circular delegation is permitted only for Teams phone devices, and when delegated users also delegate to each other they see only their own delegation, not the initial one.

    Configure call forwarding and delegation settings · Limitations, paragraph 3 · Checked 2026-10-02
19. 19
    When delegation is turned off for a user, the admin must also clean up that user's delegation relationships in the Teams admin center to avoid incorrect call routing.

    Configure call forwarding and delegation settings · Enable delegation, Important note · Checked 2026-10-02
20. 20
    In the delegation availability table the Teams Mac app and Teams mobile apps cannot join active calls or see shared call history, and the mobile apps also cannot see the delegate view of the manager's call activities or hold and resume delegated calls.

    Configure call forwarding and delegation settings · Call delegation availability table, Teams Mac App and Teams mobile iOS/Android columns · Checked 2026-10-02
21. 21
    Delegation is enabled by the TeamsCallingPolicy AllowDelegation setting, which is turned on by default, and once enabled end users can configure their own delegation relationships in Teams.

    Configure call forwarding and delegation settings · Enable delegation, paragraphs 1-2 · Checked 2026-10-02
22. 22
    A delegate without an assigned phone number must be enabled for Enterprise Voice with Set-CsPhoneNumberAssignment -EnterpriseVoiceEnabled $true, and a dial pad in the delegate's Calls app shows it is correctly configured.

    Configure call forwarding and delegation settings · License required, Note · Checked 2026-10-02
23. 23
    When a delegate places an outbound PSTN call on behalf of a delegator, the delegator's settings control the licensing checks, dial-out restrictions and call routing.

    Configure call forwarding and delegation settings · Dialing Permissions and Routing, paragraph 1 · Checked 2026-10-02
24. 24
    If the delegator and delegate are in different geographic locations, the PSTN provider must allow caller ID from a different geographic location for a delegated call.

    Configure call forwarding and delegation settings · Limitations, paragraph 2 · Checked 2026-10-02
25. 25
    Microsoft's delegation availability table marks the Teams IP phone as supporting setting up delegation, receiving and placing calls on behalf of another, joining active calls, the delegate and manager views and hold or resume, but not shared call history.

    Configure call forwarding and delegation settings · Call delegation availability table, Teams IP phone column · Checked 2026-10-02
26. 26
    For delegation, both the manager (delegator) and the administrative assistant (delegate) must each have a Teams Phone license, and the manager also needs PSTN connectivity and an assigned phone number to receive external calls.

    Configure call forwarding and delegation settings · License required · Checked 2026-10-02
27. 27
    The New-CsUserCallingDelegate reference states that a user can have up to 25 delegates.disputed

    New-CsUserCallingDelegate · Parameters, -Delegate · Checked 2026-10-02
28. 28
    The admin article on delegation states that the product allows more than 25 delegation relationships per user, but that beyond 25 the management UI's usability and performance may suffer, so Microsoft recommends not exceeding 25.disputed

    Configure call forwarding and delegation settings · Limitations, paragraph 1 · Checked 2026-10-02
29. 29
    A delegator can lock an active call so that delegates can still see it but cannot resume it from hold or join it until it is unlocked.

    Share a phone line with a delegate in Microsoft Teams · Lock a call · Checked 2026-10-02
30. 30
    For users with multi-line alternate numbers, delegation and call groups apply uniformly across all of the user's lines; per-line delegation is not yet supported.

    Configure Multi-line in Microsoft Teams · Capabilities and Limitations table, row Call Delegation / Call Groups · Checked 2026-10-02
31. 31
    Delegate permissions are changed with Set-CsUserCallingDelegate, delegates are removed with Remove-CsUserCallingDelegate, and Get-CsUserCallingSettings shows a user's forwarding settings, delegates and delegators.

    Configure call forwarding and delegation settings · Use PowerShell, cmdlet list and examples · Checked 2026-10-02
32. 32
    New-CsUserCallingDelegate adds a delegate for a user with the permissions MakeCalls, ReceiveCalls, ManageSettings, PickUpHeldCalls and JoinActiveCalls; it needs Teams PowerShell module 4.0.0 or later and a Phone System license on the specified user.

    New-CsUserCallingDelegate · Syntax; Parameters; Notes · Checked 2026-10-02
33. 33
    If a delegate and delegator have different calling policies, the delegate stays bound to their own calling policy and does not inherit the delegator's permissions, so Microsoft recommends assigning delegates and delegators the same calling policy.

    Configure call forwarding and delegation settings · Dialing Permissions and Routing, paragraph 2 · Checked 2026-10-02
34. 34
    Set-CsUserCallingSettings -IsForwardingEnabled $true -ForwardingType Simultaneous -ForwardingTargetType MyDelegates rings a user's delegates at the same time as the user.

    Configure call forwarding and delegation settings · Set call forward settings for a user, second example · Checked 2026-10-02
35. 35
    Microsoft says the Teams Phone call delegation feature is sometimes called shared line appearance in the industry, letting a delegator authorize a delegate to make or receive calls on the delegator's behalf.

    Configure call forwarding and delegation settings · Introduction, paragraphs 1-2 · Checked 2026-10-02
36. 36
    In the Teams admin center delegation is turned on with Voice > Calling policies > policy > Delegation for inbound and outbound calls, and delegates are added for a user under Users > Manage users > Voice > Call answering rules by choosing Call delegation (for example under Also allow), then Add people and Save.

    Configure call forwarding and delegation settings · Use the Teams admin center, steps 1-9 and the paragraph after them · Checked 2026-10-02
37. 37
    Call forwarding and delegation settings work only in Teams Only deployment mode.

    Configure call forwarding and delegation settings · Introduction, Important note · Checked 2026-10-02
38. 38
    A delegator adds a delegate in the Teams client from Settings and more > Settings > Calls > Manage delegates > Add a delegate, and can grant permissions such as picking up held calls and changing call and delegate settings.

    Share a phone line with a delegate in Microsoft Teams · Add a delegate · Checked 2026-10-02
39. 39
    A Teams policy assigned directly to a user takes precedence over any policy of the same type assigned to a group the user belongs to, so the direct assignment must be removed before a group assignment can apply.

    Assign policies to users and groups · Assign a policy to a group > Precedence rules, first bullet · Checked 2026-10-02
40. 40
    Grant-CsTeamsCallParkPolicy accepts -Group and -Rank, so a call park policy can be assigned to a group with an explicit ranking.

    Assign policies to users and groups · Change a policy assignment for a group, example with SupportCallPark · Checked 2026-10-02
41. 41
    A group policy assignment is propagated to group members as a background operation that can take some time depending on group size, and it reaches only direct members, not members of nested groups.

    Assign policies to users and groups · Assign a policy to a group, paragraphs 4-5 · Checked 2026-10-02
42. 42
    When a user belongs to several groups that each have a policy of the same type, the user inherits the policy of the group assignment with the highest ranking, where 1 is the highest; an assignment given no ranking gets the lowest.

    Assign policies to users and groups · Precedence rules, second bullet; Group assignment ranking, last sentence · Checked 2026-10-02
43. 43
    A group policy assignment is removed on the policy page's Group policy assignment tab with Remove, or in PowerShell by running the Grant cmdlet with -Group and -PolicyName $null.

    Assign policies to users and groups · In the Teams admin center (remove note); Remove a policy from a group · Checked 2026-10-02
44. 44
    Setting InboundPstnCallRoutingTreatment to Unanswered or Voicemail in a calling policy takes precedence over call forwarding settings including simultaneous ringing to delegates and call groups.

    Set-CsTeamsCallingPolicy (MicrosoftTeams) · Parameters, -InboundPstnCallRoutingTreatment, final paragraph · Checked 2026-10-02
45. 45
    Line key LEDs show solid green for available, blinking green for an incoming call, solid red for busy and blinking red for a held call, but LED support is being introduced by device manufacturers on their own timelines.

    Manage line keys for speed dial on Teams phones · LED conventions of line keys, list and Note · Checked 2026-10-02
46. 46
    Line keys need minimum Teams app versions on the phone of 1449/1.0.94.2024101709 for nontouch devices, 1449/1.0.94.2025084203 for touch devices and 1449/1.0.94.2025165302 for sidecar support.

    Manage line keys for speed dial on Teams phones · Software Requirements · Checked 2026-10-02
47. 47
    Shared line and call queue line key assignments do not work on nontouch Teams phones because they are not supported there.

    Manage line keys for speed dial on Teams phones · Assignment of line keys, Important note · Checked 2026-10-02
48. 48
    A shared line key shows the presence of the boss and delegates and lets a delegate pick up calls for the boss and barge into active calls; a collaborative call delegation key lets group members see presence, pick up incoming calls for others and join active calls.

    Manage line keys for speed dial on Teams phones · Call handling assigned line keys, items 2-3 · Checked 2026-10-02
49. 49
    Line keys on Teams phones can be assigned as speed dial, shared line, collaborative call delegation, call queue or call transfer keys, and are supported on nontouch phones, touch phones through the Line Keys app, and phones with sidecars.

    Manage line keys for speed dial on Teams phones · Supported Devices; Assignment of line keys, step 2 · Checked 2026-10-02
50. 50
    An admin checks a phone's Teams app version in the Teams admin center under Teams devices > Phones > the phone, in the Current version column for software type Teams, or on the phone under Profile > Settings > About.

    Manage line keys for speed dial on Teams phones · Update to required Teams app, steps 1-4 · Checked 2026-10-02
51. 51
    The first parked call receives the start of the pickup range as its code, each later parked call receives the next number, and after the end of the range is used the codes start over at the beginning of the range.

    Configure call park and retrieve in Microsoft Teams · Introduction, paragraph beginning 'By default, the range of call pickup numbers', sentences 3-4 · Checked 2026-10-02
52. 52
    The default call park pickup code range is 10 to 99, and an administrator can set a custom range anywhere between 10 and 9999.

    Configure call park and retrieve in Microsoft Teams · Introduction, paragraph beginning 'By default, the range of call pickup numbers' · Checked 2026-10-02
53. 53
    Setting AllowCallPark to $false with Set-CsTeamsCallParkPolicy turns call park off for a policy, and Remove-CsTeamsCallParkPolicy deletes the policy.

    Configure call park and retrieve in Microsoft Teams · PowerShell examples, 'Edit a call park policy' and 'Remove a call park policy' · Checked 2026-10-02
54. 54
    To park and retrieve calls in Teams, a user must be an Enterprise Voice user and must be included in a call park policy.

    Configure call park and retrieve in Microsoft Teams · Introduction, paragraph beginning 'To park and retrieve calls' · Checked 2026-10-02
55. 55
    A call park policy takes effect only once it is assigned to users, either individually or to a group.

    Configure call park and retrieve in Microsoft Teams · Use Teams admin center, paragraph after the steps beginning 'For the policy to work' · Checked 2026-10-02
56. 56
    Microsoft tells end users that if they do not see call park options they should talk to their IT admin, meaning the option is absent until an admin enables a call park policy for them.inferred

    Park a call in Microsoft Teams · Closing note on administrator requirements · Checked 2026-10-02
57. 57
    Call park and retrieve is turned off by default; a Teams administrator enables it for users through a call park policy.

    Configure call park and retrieve in Microsoft Teams · Introduction, paragraph beginning 'To configure call park and retrieve, you must be a Teams administrator' · Checked 2026-10-02
58. 58
    Because call park policies are assigned to users rather than to locations and retrieval fails across policies, a per-site park range in Teams is built as one call park policy per site assigned to that site's users, and a user at one site cannot retrieve a call parked by a user on another site's policy.inferred

    Configure call park and retrieve in Microsoft Teams · Introduction (same-policy note) and Use Teams admin center (assignment to users or groups) · Checked 2026-10-02
59. 59
    Call park policies are managed in PowerShell with New-CsTeamsCallParkPolicy, Set-CsTeamsCallParkPolicy, Get-CsTeamsCallParkPolicy, Remove-CsTeamsCallParkPolicy and Grant-CsTeamsCallParkPolicy, using the AllowCallPark, PickupRangeStart, PickupRangeEnd and ParkTimeoutSeconds parameters.

    Configure call park and retrieve in Microsoft Teams · Use PowerShell, cmdlet list and PowerShell examples · Checked 2026-10-02
60. 60
    Users who need to park and retrieve calls among themselves must be assigned the same call park policy; when they are not assigned the same policy, retrieving parked calls fails.

    Configure call park and retrieve in Microsoft Teams · Introduction, last sentence before the Note, and the Note · Checked 2026-10-02
61. 61
    In a call park policy PickupRangeStart must be smaller than PickupRangeEnd.

    New-CsTeamsCallParkPolicy · Parameters, -PickupRangeStart, Note · Checked 2026-10-02
62. 62
    In the Teams admin center a call park policy is created under Voice > Call park policies > Manage policies > Add, by naming the policy, switching Call park to On, adjusting the range and park timeout, and selecting Save.

    Configure call park and retrieve in Microsoft Teams · Use Teams admin center, steps 1-5 · Checked 2026-10-02
63. 63
    Call park and retrieve is available only in Teams Only deployment mode and is not supported on Skype for Business IP phones.

    Configure call park and retrieve in Microsoft Teams · Introduction, paragraph beginning 'Call park and retrieve is only available in Teams Only deployment mode' · Checked 2026-10-02
64. 64
    The call park timeout, the number of seconds before an unretrieved parked call rings back the parker, can be set from 120 to 1800 seconds and defaults to 300 seconds.

    Configure call park and retrieve in Microsoft Teams · Introduction, paragraph beginning 'You can specify a timeout' · Checked 2026-10-02
65. 65
    In the Teams client a user parks a call from More actions > Call park, which shows a unique code, and retrieves it from the speed dial tab by selecting Unpark, entering the code and selecting Pick up.

    Park a call in Microsoft Teams · Park a call; Retrieve a parked call · Checked 2026-10-02
66. 66
    Managing Teams phones requires the Global admin, Teams Service admin or Teams Device admin role, and Microsoft recommends using the role with the fewest permissions.

    Phones for Microsoft Teams · Introduction, paragraph 3 and Important note · Checked 2026-10-02
67. 67
    Microsoft lists user delegation as a Teams phone feature: executive assistants can intercept an executive's incoming calls, call on the executive's behalf, take over calls the executive placed on hold and monitor whether the executive is on a call or on hold.

    Phones for Microsoft Teams · Features supported by Teams phones, bullet 'User delegation' · Checked 2026-10-02
68. 68
    The SIP Gateway feature list covers calls, hold, transfer, voicemail, local forwarding, DND codes and call queue agents but does not list call park, call delegation or shared lines, so these should not be assumed to work on SIP Gateway devices without testing.inferred

    Plan SIP Gateway · Benefits of SIP Gateway, full bullet list; Requirements, feature codes note · Checked 2026-10-02
69. 69
    For local call forwarding on SIP Gateway devices to work, the admin must set AllowCallRedirect to Enabled in the user's Teams calling policy.

    Plan SIP Gateway · Benefits of SIP Gateway, bullet 'Local call forwarding' · Checked 2026-10-02
70. 70
    If neither the user nor the admin changes call answering rules, unanswered calls go to voicemail after 30 seconds, although the admin center and PowerShell show the unanswered target as none with a 20-second delay.

    Configure call forwarding and delegation settings · Additional notes · Checked 2026-10-02

Documents

Cite this page

WarmTransfer. (2026, October 2). Setting up call park and group pickup and delegation in Teams Phone. WarmTransfer. https://warmtransfer.net/guides/teams-call-park-delegation-setup

@misc{warmtransfer-teams-call-park-delegation-setup,
  title  = {Setting up call park and group pickup and delegation in Teams Phone},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/guides/teams-call-park-delegation-setup},
  note   = {Verified 2026-10-02}
}